Sorry Somethingã¢â‚¬â„¢s Not Right Please Try Again Later Paypal
05/12/2022
Bought phone from Swappa on Saturday April 16. The website requires sellers to ship the item on Tuesday if the Item was bought on a Weekend. Tuesday April 19th nothing was shipped. I 19. Thursday April 21 nothing was shipped. Friday April 22nd nothing was shipped. On April 21 I followed up to confirm the item would be shipped. There was no response. At that point a swappa representative suggested I file a complaint with PayPal. Since I revived no response I was afraid I had suffered a scam.April 21 I posted I had commenced a charge back. Saturday April 23rd the seller finally responded. The phone was shipped via usps and the tracking is **********************.He stated that he was not a corporation but just an everyday citizen. The seller still sent the phone after I had indicated on April 21 that I had commenced a charge back. he failed to follow the shipping guidelines of a 2 day shipped deadline. I only bought the phone from this seller because he was in Brooklyn and trusted I would get the phone quickly since the site stated seller had to ship within 2 business days.The phone was received but never opened. I shipped the phone back On April 27th. The seller was informed about this on April 26th where he accused me of trying to scam. According to the seller, "******* ******* why did you change the status of the case? You left no details at all. Are you trying to pull a scam?" That's when I Informed him I was not a scammer and would ship his item back unopened. He responded with, "So you never even opened the item and changed the status from 'not shipped' to 'not as described'? Because you don't need it anymore? That's fraudulent. I could have it picked up tomorrow since its in the same borough.".I told him I was not comfortable with him picking up the item and would mail it. The item was shipped back and received last week Thursday April 28th.I followed up on April 30th, May 2nd and today May 4th. PayPal favored seller. Dispute Case ID PP-D-*********
Desired Outcome
PayPal, Inc. Response
05/16/2022
Dear ******* *******, My name is ***** with PayPal's Office of Executive Escalations. Your outreach to the Better Business Bureau was forwarded to me so that I can fully address your concerns. I understand how frustrating it can be when you make a purchase, but do not receive the product or significantly not as described item received. It is understandable how this would be a cause for concern, and I appreciate you bringing it to our attention. I have had the opportunity to review your situation and I am happy to shed some light on what has happened. In the review of your PayPal account, I see that on April 16, 2022, you sent a payment in the amount of $454.17 USD, which was funded using your card ending with XX79. On April 21, 2022, you initiated a PayPal Purchase Protection case stating that you had not received your purchase. At that time, the seller was notified you had disputed the payment and asked to work directly with you toward a resolution. On April 22, 2022, you escalated this dispute to a claim, allowing PayPal to review the claim and make a decision. On April 25, 2022, you reported the goods or services you received was significantly different than what was described. Specifically, you stated that it wasn't provided in the time frame described. As such, we reopened the investigation and changed the claim reason to not as described on the same date. On April 26, 2022 we received the necessary information from the seller and on May 5, 2022, the claim was closed without refund because we found that the seller accurately described the item in the listing and Buyer Remorse is not covered under PayPal Buyer Purchase Protection. PayPal's Buyer Protection Policy is a voluntary service we offer for instances where items are either not received or are significantly different from what was described in the advert. Upon receipt of your complaint, we did a subsequent review of your account. We wanted you to know we took the time to review the overall situation in depth and we are unable to overturn the decision regarding your dispute or make considerations on your account. We regret any frustration or inconvenience you have experienced with our services and, while we understand this may not be the answer you were hoping for, we believe our actions to be consistent with PayPal's User Agreement. Please feel free to contact PayPal's Office of Executive Escalations at ************************** if you have any questions or concerns or if we can be of further assistance. Very sincerely yours, ***** PayPal Executive Escalations
Source: https://www.bbb.org/us/ca/san-jose/profile/payment-processing-services/paypal-inc-1216-210387/complaints?addressId=4
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